Shipping policy

Shipping Policy

Last updated: September 21, 2026

At PUZZLECRAFT LLC, all products currently offered through puzzlecraftfirst.com are digital educational and recreational products.

This Shipping Policy explains how our digital puzzle guides are delivered and what customers should do if they experience a delivery or access issue.

1. Company Information

PUZZLECRAFT LLC
EIN: 98-1973430
8206 Louisiana Blvd NE Ste A 9352
Albuquerque, NM 87113
United States

Email: contact@puzzlecraftfirst.com
Phone: +1 (505) 648-6859
Website: puzzlecraftfirst.com

2. Digital Products Only

PUZZLECRAFT LLC sells digital products including:

Logic puzzle guides
Deduction and sequence guides
Wordplay guides
Anagram and riddle resources
Word ladder activities
Visual puzzle guides
Pattern and spatial-reasoning guides
Brain teaser collections
Downloadable PDF ebooks
Practice exercises and solutions
Digital bundles and collections

All products are delivered electronically.

No printed puzzle books, board games, cards, stationery, physical workbooks, or other physical products are shipped unless expressly stated otherwise.

3. No Physical Shipping

Because our products are digital:

No physical package is shipped.
No postal or courier service is used.
No physical tracking number is provided.
No physical shipping fee normally applies.
No physical delivery timeframe applies.
No customs or physical import process applies to our digital products.

Any reference to “delivery” means electronic delivery of digital content.

4. Digital Delivery

After successful payment, digital products may be delivered through one or more of the following methods:

A download link displayed after checkout.
A download link sent by email.
An order-confirmation email.
Customer-account access.
A secure digital-delivery page.
Another electronic delivery method configured by our store.

The exact delivery method may depend on the product purchased and the digital-delivery system in use at the time of purchase.

5. Delivery Time

Digital products are generally made available immediately or shortly after successful payment once the relevant finished product is available for sale.

Delivery may occasionally be delayed due to:

Payment verification.
Fraud-prevention checks.
Email delivery delays.
Technical issues.
Website or hosting interruptions.
Digital-delivery service interruptions.
Incorrect customer information.

6. Product Availability

Products displayed as available for purchase should contain the complete downloadable files described on their product pages.

Cover images, contents previews, sample pages, or promotional graphics are not the complete ebook.

7. Customer Email Address

Customers are responsible for providing a valid and accurate email address during checkout.

An incorrect email address may prevent or delay digital delivery.

Customers should verify their email address before completing payment.

8. If You Do Not Receive Your Order

If you do not receive access to your digital product after successful purchase, please first:

Check your email inbox.
Check your spam or junk folder.
Check promotions or secondary inbox folders.
Confirm that the email address used during checkout was correct.
Review the order-confirmation page for a download link.

If you still cannot access your product, contact:

contact@puzzlecraftfirst.com

Please include, where available:

Your full name
The email address used for the purchase
Your order number
The name of the guide or collection purchased
The date of purchase
A brief description of the issue

9. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

10. Technical Delivery Problems

If a technical problem prevents you from accessing or downloading your digital product, we may, where appropriate:

Send a new download link.
Resend the purchased guide.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, the matter will be handled according to our Refund Policy and applicable law.

11. Download Links

Certain products may be delivered through secure download links.

Depending on the digital-delivery system in use, download links may be subject to reasonable technical or security restrictions.

Customers experiencing a legitimate problem with a download link may contact us for assistance.

12. Device and Software Compatibility

Our guides are intended to be supplied in common digital formats such as PDF.

Customers are responsible for maintaining:

A compatible phone, tablet, or computer.
Suitable software capable of opening the supplied file format.
An internet connection for downloading the product.
Sufficient device storage where necessary.

If a supplied file is defective because of a problem on our side, please contact customer support.

13. Printing for Personal Use

Where permitted by the applicable product license and file settings, customers may print purchased pages for their own personal use.

Printing costs, printers, paper, ink, and other physical materials are not included in the purchase price.

Printed copies may not be redistributed, resold, or publicly shared.

14. Payment Verification

Digital products may not be released until payment has been successfully authorized or confirmed.

Banks, card issuers, payment processors, or other financial institutions may occasionally delay payment confirmation.

PUZZLECRAFT LLC is not responsible for delays caused solely by these third parties.

15. Fraud Prevention

Certain orders may be temporarily reviewed for legitimate security or fraud-prevention purposes.

Digital delivery may be delayed where there is a reasonable concern involving:

Unauthorized payment.
Suspected fraud.
Incorrect billing information.
Unusual transaction activity.
Payment verification.

Once the transaction has been appropriately verified, access may be provided where applicable.

16. International Digital Delivery

Our digital puzzle guides may be available to customers in multiple locations, subject to applicable restrictions.

Because products are delivered electronically, traditional international shipping charges do not apply.

17. Customs and Import Charges

Because our products are digital, there are generally no:

Physical customs charges.
Physical import duties.
Courier fees.
Postal fees.
International physical shipping costs.

Any taxes applicable to a digital purchase may be calculated separately where required.

18. Incorrect Product Delivery

If you receive a digital guide different from the one purchased, please contact us.

After verifying the order, we will normally provide access to the correct product.

Where appropriate, the issue may also be handled according to our Refund Policy.

19. Unauthorized Sharing

Digital products and download links are intended for the customer who completed the purchase.

Customers may not:

Share download links publicly.
Redistribute purchased files.
Resell our digital guides.
Upload our products to file-sharing websites.
Provide unauthorized copies to third parties.
Publicly distribute printed copies.

Use of our products is also governed by our Terms of Service.

20. Changes to Digital Delivery

We may update or change the systems used to deliver our digital products.

This may include changes to:

Download providers.
Email-delivery systems.
Customer-account systems.
File-hosting providers.
Access methods.

Any changes will be designed to maintain reasonable access to purchased digital products.

21. Future Physical Products

This Shipping Policy currently applies to digital products.

If PUZZLECRAFT LLC begins selling physical products in the future, separate shipping terms, costs, delivery times, tracking information, and return conditions may apply.

Relevant information will be displayed before purchase.

22. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital-delivery systems, website functionality, business practices, or legal requirements.

The current version will display its latest revision date.