Contact information

Contact Information

Last updated: September 21, 2026

If you have questions about your order, digital puzzle guides, payments, refunds, downloads, access issues, or our website, you can contact PUZZLECRAFT LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital product access
Download issues
Payment questions
Refund requests
Technical problems
Product information
Puzzle-content questions
General enquiries

please contact us at:

contact@puzzlecraftfirst.com

Response Time

We aim to respond to all customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
The email address used for your purchase
Your order number
The name of the guide or collection purchased
A brief description of your question or issue

For technical problems or possible puzzle errors, screenshots or other relevant information may also help us investigate the issue more efficiently.

Puzzle Content and Corrections

If you believe that one of our published puzzles contains:

An incorrect answer
Missing information
A contradiction
More than one valid solution where only one was intended
An unclear instruction
A possible error in a solution explanation

please contact us with the product name and enough information to identify the relevant puzzle.

We may review the content and, where appropriate, clarify or correct future versions of the digital product.

Educational Purpose

PUZZLECRAFT products are intended for learning and recreation.

Our customer-support service does not provide:

Medical advice
Psychological advice
Cognitive assessments
IQ testing
Diagnosis or treatment
Guarantees of cognitive improvement
Guarantees of academic or competitive performance

Business and Legal Enquiries

For business enquiries, legal notices, or other correspondence, please use:

PUZZLECRAFT LLC
8206 Louisiana Blvd NE Ste A 9352
Albuquerque, NM 87113
United States

Email: contact@puzzlecraftfirst.com
Phone: +1 (505) 648-6859

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.