Refund policy

Refund Policy

Last updated: September 21, 2026

At PUZZLECRAFT LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell digital educational puzzle guides designed to help beginners learn practical methods for solving logic puzzles, word games, visual puzzles, spatial challenges, and progressive brain teasers.

Because our products are delivered electronically and may be accessed immediately after purchase, different refund conditions apply compared with physical products.

1. Company Information

PUZZLECRAFT LLC
EIN: 98-1973430
8206 Louisiana Blvd NE Ste A 9352
Albuquerque, NM 87113
United States

Email: contact@puzzlecraftfirst.com
Phone: +1 (505) 648-6859
Website: puzzlecraftfirst.com

2. Products Covered

This Refund Policy applies to all digital products sold through puzzlecraftfirst.com, including:

  • Logic puzzle guides

  • Wordplay guides

  • Anagram and riddle guides

  • Word ladder resources

  • Visual puzzle guides

  • Pattern and spatial-reasoning guides

  • Brain teaser collections

  • Downloadable PDF ebooks

  • Practice exercises and solutions

  • Digital collections and bundles

This includes products such as:

  • Logic from the First Clue

  • The Wordplay Workshop

  • The Visual Puzzle Room

  • The Progressive Brain Teaser Book

  • The Complete Puzzlecraft Collection

All products are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

  • You were charged more than once for the same purchase.

  • You received a different digital product from the one purchased.

  • The digital file is corrupted or cannot be opened.

  • The download or access link does not work.

  • You did not receive your digital product after successful payment.

  • A technical problem on our side prevents access.

  • You were charged an incorrect amount.

  • A transaction was made without your authorization.

  • You purchased the wrong guide and have not yet accessed or downloaded it.

  • A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

  • You simply change your mind after purchasing.

  • You no longer want or need the guide.

  • You have already accessed or downloaded the digital content.

  • You purchased the wrong guide despite clear product information.

  • You did not read the product description before purchasing.

  • You expected physical books, printed puzzle sheets, tutoring, coaching, or other services not included in the product description.

  • You do not personally like the writing style, puzzle format, difficulty, illustrations, examples, or teaching approach.

  • A particular puzzle feels easier or harder than you expected.

  • You do not complete every puzzle or exercise.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

  • Send a new download link.

  • Resend the purchased guide.

  • Provide a replacement file.

  • Correct an access issue.

  • Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer-service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@puzzlecraftfirst.com

Where available, include:

  • Your full name

  • Email address used for the purchase

  • Order number

  • Product purchased

  • Purchase date

  • Brief description of the issue

  • Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once PUZZLECRAFT LLC has processed a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Puzzle and Educational Disclaimer

Our products provide general educational and recreational puzzle content.

They may include:

  • Logic grids

  • Deduction puzzles

  • Sequences

  • Anagrams

  • Riddles

  • Word ladders

  • Hidden-word puzzles

  • Visual sequences

  • Rotation and reflection problems

  • Matrices

  • Mazes

  • Spatial reasoning

  • Mixed brain teasers

Our products are designed for learning and recreation.

16. No Cognitive or Health Claims

PUZZLECRAFT LLC does not claim or guarantee that using our products will:

  • Increase IQ.

  • Prevent cognitive decline.

  • Prevent dementia.

  • Treat any medical or psychological condition.

  • Improve memory by a specific amount.

  • Produce clinically measurable cognitive benefits.

Our products are recreational and educational materials, not medical or therapeutic products.

17. Puzzle Difficulty and Results

Puzzle solving is subjective.

Customers may find individual exercises easier or more difficult depending on:

  • Previous experience

  • Language familiarity

  • Visual reasoning

  • Puzzle type

  • Individual solving style

  • Practice

PUZZLECRAFT LLC does not guarantee that every customer will solve every puzzle or achieve the same level of difficulty or enjoyment.

18. Puzzle Accuracy

We aim to provide clear puzzle instructions and solution explanations.

Where a puzzle is intended to have one solution, reasonable efforts should be made to ensure that the final published version contains one valid solution.

If you believe a puzzle contains a genuine error, contradiction, or missing information, please contact us so that we can review it.

19. Language Differences

Certain word puzzles may depend on spelling, vocabulary, dialect, or standard-English conventions.

Customers should be aware that some answers or word relationships may vary depending on language variety.

20. Third-Party Content

PUZZLECRAFT LLC does not authorize copying proprietary puzzles, copyrighted text, branded formats, or protected content belonging to third parties.

Our guides are intended to contain original or appropriately licensed educational content.

21. No Guarantee of Results

Purchasing or using our products does not guarantee:

  • Increased IQ.

  • Improved academic performance.

  • Professional puzzle-solving ability.

  • Competition success.

  • Specific improvement within a particular period.

  • Any medical or cognitive outcome.

Individual experiences vary.

22. Fraud and Abuse

PUZZLECRAFT LLC may refuse a refund request where there is reasonable evidence of:

  • Fraud

  • False or misleading information

  • Intentional abuse of this Policy

  • Repeated misuse of refund requests

  • Unauthorized redistribution

  • Attempts to obtain digital products without legitimate payment

Each request will be evaluated individually and subject to applicable law.

23. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

24. Contact Us

PUZZLECRAFT LLC
8206 Louisiana Blvd NE Ste A 9352
Albuquerque, NM 87113
United States

EIN: 98-1973430
Email: contact@puzzlecraftfirst.com
Phone: +1 (505) 648-6859
Website: puzzlecraftfirst.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.